The People Behind Taylor-Made Mobility

At Taylor-Made Mobility, we believe good home adaptations start with understanding the people who need them. Behind every project is a team of people who care about getting things right, from the first conversation and initial design through to the finished installation.

Based in Abingdon, Oxfordshire, we’re a small, experienced team led by directors Paul Townsend and Penny Taylor. Together, they bring extensive industry knowledge, practical experience and a personal approach to helping people make their homes safer, more accessible and comfortable.

      EXCELLENT  
   Based on 26 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   kirsty mabbott 
 
 
 
 Trustindex verifies that the original source of the review is Google. The work that Taylor-Made did on my property was spectacular. There was complete attention to detail. They listened, they cared, they treated my house like it was their house that they were working on. they went above and beyond. When they encountered problems in the house that hadn't been anticipated, they simply pivoted and made course corrections and ensured that the problem was solved and that the issue was fixed before moving on with the project. They had to do a lot more work than we had originally anticipated but they still came in on time with the project because of the dedication of the whole team who worked tirelessly. And when I found a couple of small snagging issues after being in the house for a couple of weeks they came back and fixed them immediately with no complaints. The really are a wonderful company who are dedicated to their customers and their needs. My accessible home means so much more to me because the team who made it accessible poured themselves into it and really gave so much to ensure that my home would be accessible not only now but into the future as well. Incredible team, amazing work, fantastic eye to detail. Would recommend this company to everybody looking for people to work on their home, driveway, or roof because Taylor-Made have the skills and they have the team of dedicated people who will work hard and treat your home with the respect it deserves.
  
 
      Posted on Google  
   
   Paul Thomas 
 
 
 
 Trustindex verifies that the original source of the review is Google. I'm pleased I chose Taylor Made Mobility to provide my bathroom conversion. James and Jay, who installed it, were so hard working, friendly and respectful. Nothing was too much trouble. Everything was clearly explained each day and they answered all of my questions.
Paul looked after me as promised, keeping my son informed of progress and checking on me every day.
I am very happy with the end result and would have no hesitation in recommending them to anyone.
Many thanks for your patience and your hard work.
Sheila Thomas
  
 
      Posted on Google  
   
   Jane 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’m absolutely delighted with my bathroom makeover by Taylor-Made Mobility. From start to finish, the team have been professional and reliable.

Paul set out a perfect design plan for me which has transformed the space into a bright, modern, and beautifully finished bathroom, thoughtfully designed with comfort and independence in mind.

The whole installation by James plus electical work by Alan was efficient, tidy, and handled with real care. Fixtures were fitted with precision and the area kept tidy throughout the project.

Everyone involved communicated clearly with me throughout, which made the whole process surprisingly stress‑free.

I was so impressed with how they listened to what I wanted and offered thoughtful suggestions that genuinely improved the final result. I couldn’t be happier with the result. It’s safe, stylish, and so easy to look after.

I’d recommend Taylor-Made Mobility without hesitation to anyone looking for a high‑quality, trustworthy team for a bathroom renovation. I can honestly say my expectations have been exceeded.
  
 
      Posted on Google  
   
   Carol McCarron 
 
 
 
 Trustindex verifies that the original source of the review is Google. We were very happy with our experience with Taylor-Made. Paul took account of my husband's needs and our preferences when designing our wet room. The work was carried out to a very high standard by fitters who were a pleasure to have in the house. They were always on time and left everything clean and tidy at the end of the day. As a result we have a lovely bathroom which looks great as well as being practical and safe for someone with restricted mobility.
  
 
      Posted on Google  
   
   Anne Tindal 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have a had a wonderful experience with Taylor-Mobility. The results have been transformative. The designer/manager Paul was very attentive, considered making our en-suite useable! It was clear the fitter James too had a sense of pride in what they do. No gaps, sloppy sealants or drains that don’t work. There is NO water outside the show door on the mat. The door has handles on inside and out in right places that are solid. The shower head is wonderful. The work was done in the days allotted with minimum of fuss care and tidying up so as not impact the rest of the house.

They were also *affordable* Paul designed with concern that we did not have massive budget and looked to what would get the bathroom working again and swapped in their own sink free of charge!

All in all I can without hesitation recommend them as they know the impact of what they can do can make and do not pump up price (rather do the opposite). The work was done very efficiently - checked every day by the manager. Both showed pride in their work and doing a goood job.

As we get older more is going to be needed and I am so glad to have found them!

Highly recommend.
  
 
      Posted on Google  
   
   O O1 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul was an absolute pleasure to work with; he could not have been more proactive, kind and helpful. We were working within a very tight time schedule which could have proved extremely challenging. Paul however coordinated a rebuild, purchasing of all bathroom supplies, changes to electrics & plumbing, plastering and redecorating in the space of 6 weeks from our first meeting to having a completed fantastic accessible bathroom for a wheelchair user. It goes without saying I would highly recommend Taylor-Made Mobility from start to finish. The  attention to detail and care taken with their clients is second to none. Thank you Paul.
  
 
      Posted on Google  
   
   Graham Pierce 
 
 
 
 Trustindex verifies that the original source of the review is Google. Knee arthritis means baths are now out of the question, so decided to have bath ripped out and replaced by a walk-in shower. At the design stage Paul visited twice to ensure I’d be happy with the plans we’d worked out together. Set aside a week for the job, but was done very efficiently in three days by Paul’s craftsman. Thanks to both for a high level of personal service and a job well done. Can recommend without reservation.
  
 
      Posted on Google  
   
   Martin Gulliver 
 
 
 
 Trustindex verifies that the original source of the review is Google. This is the second time we have used Paul to adapt a shower and again he came up trumps, solving problems and providing exactly what was needed. All done with kindness and humour and James the fitter was excellent. Can't thank him enough.
  
 
      Posted on Google  
   
   Carolyn Turnidge 
 
 
 
 Trustindex verifies that the original source of the review is Google. The experience of working with Taylor Made Mobility to install an accessible shower for my Mum was very positive.

At no stage did we feel rushed, pressured, or upsold and Paul went to great pains to include me in the process via online meetings and emails, as I was in another time zone and unable to be present in person.

Paul let us know when we should expect the team to arrive, what the plan was each day, and how long it would take. They fulfilled these expectations. He communicated throughout and sent photos to me of the work when it was done.

During the installation, my mum ended up needing some medical attention and was briefly away from home but the team found a way to work around the situation and complete the job as planned. They returned as soon as it was convenient for Mum to put up some finishing touches at the correct height for her. This was just one example of the thoughtfulness and courtesy with which they treated my Mum.

It may not be the cheapest option but I would say that the good service, quality materials, and well thought out accessibility features are worth it. Thank you,  Paul, and team!

Company Director - Paul Townsend

Paul brings more than 20 years of experience in the home adaptations and mobility industry. Before establishing Taylor-Made Mobility, he held an executive position with a national mobility adaptation company, where he oversaw more than 20,000 home adaptation projects.

His experience has given him a thorough understanding of the industry, from accessible bathroom design and mobility products to the practical challenges involved in adapting different types of properties.

Paul takes a hands-on approach to the business and is closely involved in understanding customers’ requirements, visiting homes and helping develop suitable solutions.

Through Taylor-Made Mobility, he wanted to create a more personal service where customers could receive honest advice, have their individual needs properly considered and feel comfortable with the decision

Taylor-Made Mobility director, Paul Townsend

Our Leading Lady - Penny Taylor

Penny brings extensive experience in people-centred roles, with a strong background in customer service, management and administration.

Penny helps run the business day-to-day and plays an important role in keeping everything organised and running smoothly.

Her experience and understanding of customer service help ensure that people receive the support and communication they need throughout their experience with Taylor-Made Mobility.

Penny is committed to providing a service that puts people first. She understands that arranging adaptations to your home can be a significant decision, and believes customers should feel listened to, supported and confident in the people they’re working with.

Our Experienced Team at Taylor-Made Mobility

Our installer & engineering team at Taylor-Made Mobility

We work with a hand-picked network of installers, tradespeople and specialist suppliers, selecting the right people for each project. From bathroom installations and plumbing to electrical work and finishing touches, everyone involved plays an important part in delivering the finished result.

We look for people who take pride in their work, pay attention to detail and understand the importance of working respectfully in someone else’s home.

We know that having tradespeople in your home can feel daunting, particularly when you’re making changes to support your mobility or independence. That’s why we place so much importance on choosing people we can trust to deliver a professional service and treat every customer with consideration.

Why Choose Taylor-Made Home Mobility Adaptations?

Inviting a company into your home to make an accessibility adaptation is a big decision. You want to know that you're dealing with people who understand what you're trying to achieve and will treat your home with care.

Local Knowledge

We’re based in Abingdon and work throughout Oxfordshire, Berkshire and surrounding areas.

Thoughtful Design

We believe accessibility should enhance your home rather than make it feel clinical.

Personal Advice

We take the time to understand your circumstances rather than assuming the same solution will work for everyone.

Professional Installation

Once you’ve chosen your solution, our team will manage the installation with care and attention to detail.

Bespoke Solutions

We consider your home, your mobility needs and how you want to use the space before recommending an adaptation.

Future-Focused Thinking

Where appropriate, we’ll consider not only what works for you now, but what could continue to work as your needs change.

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